1. Service Agreement
By instructing WebsiteWires ("we", "our", "us") to commence work on any website design project, custom build, monthly Website Care subscription, or by purchasing any digital product from WebsiteWires, you ("the Client") agree to be legally bound by these Terms and Conditions.
These terms govern the relationship between WebsiteWires, a registered South African technology entity (Reg No: K2025104815), and the Client. Any variations to these terms must be agreed upon in writing by both parties.
2. Service Tracks & Deliverables
WebsiteWires operates on two distinct functional tracks for website services. Your specific deliverables are defined by the package selected:
2.1 Track 1: Template-Based Launches (Starter/Growth)
Starter and Growth packages utilize pre-built, high-performing WebsiteWires layout architectures. These packages are designed for rapid, affordable deployment and do not include custom-coded structures, deep bespoke layout engineering, or unlimited revisions. Scope boundaries are strictly maintained to keep builds affordable.
2.2 Track 2: Bespoke Corporate Builds
Corporate and Custom packages are built individually around the Client's specific branding, content, and system requests. This track may include custom CSS/JS programming, advanced multi-step form logic, complex SEO architectures, and legal documentation compliance integrations.
3. Payment Structure & Subscriptions
WebsiteWires operates on an upfront setup fee plus an ongoing monthly subscription care model for website services:
3.1 Setup Fees: Upfront setup fees (e.g., R1,000 for Launch builds) must be paid in full before work commences on any layout.
3.2 Recurring Website Care Plans: The monthly Care Plan fee is billed in advance on the 1st of every month via debit order or automated recurring card payment.
3.3 Late Payments: If a monthly subscription remains unpaid for more than 7 days past the due date, WebsiteWires reserves the right to suspend hosting services and take the Client's website offline until the account is settled.
3.4 Digital Products: Digital products are billed as a once-off payment at checkout. See Section 10.
4. Intellectual Property & Code Ownership
Protecting intellectual property boundaries is critical for both parties:
- Client Content: The Client retains full ownership of all copy, branding, logo assets, specific service descriptions, and proprietary media supplied to us for placement on the website.
- Website Design & Layout Systems: WebsiteWires retains all proprietary rights, copyright, and licensing over our underlying design systems, template architectures, custom-coded CSS modules, and script engines used to construct your website.
- Hosting Environment: The Client acknowledges that their website is built to run on our managed secure servers and software-as-a-service (SaaS) infrastructure. It cannot be exported or migrated to cheap local cPanel shared hosting servers (such as Afrihost or Hostinger) as the system code requires our specific stack environment to execute.
- Digital Products: All prompts, frameworks, copy, design, and code in WebsiteWires digital products remain the exclusive intellectual property of WebsiteWires. Purchase grants a usage licence only. See Section 10.
5. Website Care Plans & Server Scope
Our monthly Website Care Plans (R399/mo, R450/mo, or R500/mo) are mandatory to keep your website live on our fast-cloud servers. These plans cover:
- Cloud Hosting: Managed high-speed virtual server space.
- Maintenance: Routine security checks, form verification, and database health scans.
- Support Allocation: Small text modifications, image swops, or basic guidance (capped at 1 hour of administrative labor per month). Major design rebuilds, additional pages, or advanced coding requests fall outside the monthly Care Plan and will be quoted separately.
6. Client Responsibilities & Content Licensing
The Client is solely responsible for:
- Supplying all text, high-resolution logo assets, product details, and image content required to complete the build within 14 days of ordering.
- Warranting that all material supplied to us does not infringe upon any third-party copyright, trade marks, or intellectual property rights.
- Ensuring their business complies with South Africa's legal requirements, including registering their own Information Officer, displaying POPIA notices where necessary, and managing customer leads lawfully.
- Providing a valid email address at digital product checkout and checking spam or junk folders for delivery emails.
7. Limitation of Liability & Indemnity
WebsiteWires provides industry-standard security and cloud hosting setups. However, to the maximum extent permitted by South African law, WebsiteWires shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from website downtime, server interruptions, form processing delays, search engine ranking shifts, data breaches, or hackers.
Our total financial liability to the Client for any claim arising out of website design or Care Plan services, whether in contract or delict, shall be strictly capped at the equivalent of the total monthly Care Plan fees paid by the Client to us during the three (3) months preceding the claim.
For digital products, liability is capped at the amount paid for that product. See Section 10.10.
8. Termination & Cancellation Terms
We believe in keeping our business relationships simple and transparent:
- Month-to-Month: All Care Plan subscriptions operate on a rolling, month-to-month agreement. There are no expensive long-term lock-in contracts.
- Notice Period: The Client may cancel their Website Care Plan at any time by giving WebsiteWires thirty (30) days written notice via email to [email protected].
- Effect of Cancellation: Because the website's structure runs on our proprietary, managed cloud stack, cancelling your Care Plan and taking your site off our servers will result in the permanent deletion of the system environment. We cannot export raw system code to third-party shared hosting providers.
- Digital Products: Digital product purchases cannot be cancelled after payment. See Section 11.
10. Digital Products — AI Ads Intelligence Suite Ads Accelerator
This section applies specifically to the purchase of the AI Ads Intelligence Suite Ads Accelerator and any other standalone digital products sold by WebsiteWires. Where this section conflicts with Sections 1–8 above, this section takes precedence for digital product purchases.
10.1 Product Description
The AI Ads Intelligence Suite Ads Accelerator is a standalone HTML-based custom prompt generator containing 48 custom prompts, 8 strategic categories, and 6 expert guides. It is a digital product delivered electronically. No physical goods are shipped.
10.2 Pricing and Payment
The product is sold as a once-off purchase. The advertised price is payable in full at the time of checkout. Payments are processed securely by PayFast (Pty) Ltd. WebsiteWires does not store credit card or banking details.
10.3 Instant Delivery
Upon successful payment, a download link is sent to the email address provided at checkout. Delivery is typically within a few minutes. The Client is responsible for checking spam and junk folders. If the download email is not received within 24 hours, the Client must contact [email protected].
10.4 Licence Grant
Upon purchase, the Client receives a non-exclusive, non-transferable, perpetual licence to use the product for personal or internal business purposes. The Client may:
- Use the product for their own campaigns and client work
- Share generated outputs (prompts, briefs, copy) with their team or clients
- Print prompt manuals for internal training or client presentations
The Client may not:
- Resell, redistribute, sublicense, or share the product file itself
- Upload the product to any public or shared repository
- Claim ownership or copyright over the prompts, frameworks, or tool
- Create a competing product based on the prompt library
Violation of these restrictions results in immediate termination of the licence without refund.
10.5 Intellectual Property
All prompts, frameworks, copy, design, and code contained in the AI Ads Intelligence Suite Ads Accelerator remain the exclusive intellectual property of WebsiteWires. The purchase grants a usage licence only. No ownership is transferred.
10.6 Compatibility and Requirements
The product is a standalone HTML file that requires no installation, no internet connection after download, and no API keys. It is designed to work with ChatGPT, Claude, Gemini, Grok, Perplexity, Copilot, and any AI tool that accepts pasted text prompts. The Client is responsible for having access to their chosen AI platform. WebsiteWires does not provide AI platform access or subscriptions.
10.7 No Performance Guarantee
The product provides structured prompts and strategic frameworks. It does not guarantee specific advertising results, ROAS improvements, conversion rates, or campaign performance. Results depend entirely on the Client's inputs, offer quality, market conditions, and execution. WebsiteWires is not liable for advertising spend, campaign outcomes, or business losses arising from use of the product.
10.8 Updates
Lifetime licence holders receive free updates and prompt additions as they are released. Updates are delivered by email to the address used at purchase. WebsiteWires is under no obligation to release updates on any specific schedule.
10.9 Support
Email support is available at [email protected]. We aim to respond within 24–48 hours on business days. Support covers delivery issues, file access, and basic usage questions. Support does not include campaign management, ad account reviews, or custom prompt writing.
10.10 Limitation of Liability (Digital Products)
To the maximum extent permitted by South African law, WebsiteWires' total liability arising from the purchase or use of any digital product shall not exceed the amount paid by the Client for that product.
11. Refund Policy
11.1 Website Design and Care Plans
Setup fees for website design projects are payable before work commences and are not refundable once work has started. Monthly Website Care Plans may be cancelled on thirty (30) days' written notice as set out in Section 8. Fees already billed for the current month are not refunded on a pro-rata basis.
11.2 Digital Products
Because the AI Ads Intelligence Suite Ads Accelerator is digital content supplied immediately upon purchase, the Client does not have a right to cancel or return the product. This is permitted under Section 16(1)(c) of the Consumer Protection Act 68 of 2008.
No refunds, chargebacks, or cancellations will be processed after payment. By completing the purchase, the Client acknowledges and accepts this policy.
If a genuine technical delivery failure occurs (email not received, corrupted file), contact [email protected] within 48 hours and we will resolve the delivery issue. This is not a refund.
12. Governing Law & Jurisdiction
These Terms and Conditions shall be governed, interpreted, and enforced in accordance with the laws of the Republic of South Africa.
The parties consent to the non-exclusive jurisdiction of the High Court of South Africa (Gauteng Local Division, Johannesburg) in respect of any dispute arising out of or in connection with these services or digital product purchases.