1. Service Agreement
By instructing WebsiteWires ("we", "our", "us") to commence work on any website design project, custom build, or monthly Website Care subscription, you ("the Client") agree to be legally bound by these Terms and Conditions.
These terms govern the relationship between WebsiteWires, a registered South African technology entity (Reg No: K2025104815), and the Client. Any variations to these terms must be agreed upon in writing by both parties.
2. Service Tracks & Deliverables
WebsiteWires operates on two distinct functional tracks. Your specific deliverables are defined by the package selected:
2.1 Track 1: Template-Based Launches (Starter/Growth)
Starter and Growth packages utilize pre-built, high-performing WebsiteWires layout architectures. These packages are designed for rapid, affordable deployment and do not include custom-coded structures, deep bespoke layout engineering, or unlimited revisions. Scope boundaries are strictly maintained to keep builds affordable.
2.2 Track 2: Bespoke Corporate Builds
Corporate and Custom packages are built individually around the Client's specific branding, content, and system requests. This track may include custom CSS/JS programming, advanced multi-step form logic, complex SEO architectures, and legal documentation compliance integrations.
3. Payment Structure & Subscriptions
WebsiteWires operates on an upfront setup fee plus an ongoing monthly subscription care model:
3.1 Setup Fees: Upfront setup fees (e.g., R1,000 for Launch builds) must be paid in full before work commences on any layout.
3.2 Recurring Website Care Plans: The monthly Care Plan fee is billed in advance on the 1st of every month via debit order or automated recurring card payment.
3.3 Late Payments: If a monthly subscription remains unpaid for more than 7 days past the due date, WebsiteWires reserves the right to suspend hosting services and take the Client's website offline until the account is settled.
4. Intellectual Property & Code Ownership
Protecting intellectual property boundaries is critical for both parties:
- Client Content: The Client retains full ownership of all copy, branding, logo assets, specific service descriptions, and proprietary media supplied to us for placement on the website.
- Website Design & Layout Systems: WebsiteWires retains all proprietary rights, copyright, and licensing over our underlying design systems, template architectures, custom-coded CSS modules, and script engines used to construct your website.
- Hosting Environment: The Client acknowledges that their website is built to run on our managed secure servers and software-as-a-service (SaaS) infrastructure. It cannot be exported or migrated to cheap local cPanel shared hosting servers (such as Afrihost or Hostinger) as the system code requires our specific stack environment to execute.
5. Website Care Plans & Server Scope
Our monthly Website Care Plans (R399/mo, R450/mo, or R500/mo) are mandatory to keep your website live on our fast-cloud servers. These plans cover:
- Cloud Hosting: Managed high-speed virtual server space.
- Maintenance: Routine security checks, form verification, and database health scans.
- Support Allocation: Small text modifications, image swops, or basic guidance (capped at 1 hour of administrative labor per month). Major design rebuilds, additional pages, or advanced coding requests fall outside the monthly Care Plan and will be quoted separately.
6. Client Responsibilities & Content Licensing
The Client is solely responsible for:
- Supplying all text, high-resolution logo assets, product details, and image content required to complete the build within 14 days of ordering.
- Warranting that all material supplied to us does not infringe upon any third-party copyright, trade marks, or intellectual property rights.
- Ensuring their business complies with South Africa's legal requirements, including registering their own Information Officer, displaying POPIA notices where necessary, and managing customer leads lawfully.
7. Limitation of Liability & Indemnity
WebsiteWires provides industry-standard security and cloud hosting setups. However, to the maximum extent permitted by South African law, WebsiteWires shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from website downtime, server interruptions, form processing delays, search engine ranking shifts, data breaches, or hackers.
Our total financial liability to the Client for any claim arising out of these terms, whether in contract or delict, shall be strictly capped at the equivalent of the total monthly Care Plan fees paid by the Client to us during the three (3) months preceding the claim.
8. Termination & Cancellation Terms
We believe in keeping our business relationships simple and transparent:
- Month-to-Month: All Care Plan subscriptions operate on a rolling, month-to-month agreement. There are no expensive long-term lock-in contracts.
- Notice Period: The Client may cancel their Website Care Plan at any time by giving WebsiteWires thirty (30) days written notice via email to [email protected].
- Effect of Cancellation: Because the website's structure runs on our proprietary, managed cloud stack, cancelling your Care Plan and taking your site off our servers will result in the permanent deletion of the system environment. We cannot export raw system code to third-party shared hosting providers.
9. Governing Law & Jurisdiction
These Terms and Conditions shall be governed, interpreted, and enforced in accordance with the laws of the Republic of South Africa.
The parties consent to the non-exclusive jurisdiction of the High Court of South Africa (Gauteng Local Division, Johannesburg) in respect of any dispute arising out of or in connection with these services.